data protection

privacy policy

1) Introduction and contact details of the person responsible

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we will inform you about how we handle your personal data when you use our website. Personal data is all data that can be used to identify you personally.

1.2 The person responsible for data processing on this website within the meaning of the Swiss Data Protection Act (DSG) is Franziska Pfeil, Fränzi Pfeil, Ländischstrasse 137, 8706 Meilen, Switzerland, Tel.: on request, e-mail: Office@lefrani.com. The person responsible for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

2) Data collection when visiting our website

2.1 If you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our visited website
  • Date and time of access
  • Amount of data sent in bytes
  • Source/reference from which you came to the page
  • browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the person responsible), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser line.

3) Hosting & Content Delivery Network

Shopify

To host our website and display the page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (“Shopify”)

Data will also be transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada

All data collected on our website is processed on the provider's servers. We have concluded an order processing contract with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

When data is transferred to Canada, an appropriate level of data protection is guaranteed by an adequacy decision of the Swiss Federal Council.

4) Cookies

In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies). If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period of time, which can vary depending on the cookie.

Some cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website).

We may work with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies will also be stored on your hard disk when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case in the following paragraphs.

Please note that you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Microsoft Edge: https://support.microsoft.com /de-de /microsoft-edge /temporarily-allowing-cookies-and-website-data-in-microsoft-edge-597f04f2-c0ce-f08c-7c2b-541086362bd2
Firefox: https://support.mozilla.org /de /kb /cookies-erlauben-und-ablehnen
Chrome: http://support.google.com /chrome /bin /answer.py ?hl=de &hlrm=en &answer=95647
Safari: https://support.apple.com /kb /ph21411 ?locale=de_DE
Opera: https://help.opera.com /en /latest /web-preferences /#cookies

Please note that if you do not accept cookies, the functionality of our website may be limited.

5) Contact

When you contact us (e.g. via contact form or email), personal data is collected. The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for establishing contact and the associated technical administration. Your data will be deleted after your request has been processed. This is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no statutory retention periods to the contrary.

6) Data processing when opening a customer account and for contract processing

Personal data is collected and processed when you provide it to us to carry out a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. You can delete your customer account at any time and can do so by sending a message to our address. We store and use the data you provide to process the contract. After your customer account has been deleted, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods have expired, unless we can prove an overriding interest in further processing within the meaning of Art. 31 Para. 2 DSG or a justification under the law.

7) Use of single sign-on procedures

Google Sign-In

On our website, you can create a customer account or register using the “Google Sign-In” service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”) using the so-called single sign-on technology if you have a Google profile. You can recognise the Google login function on our website by the button “Sign in with Google”, “Sign in with Google account” or “Sign in with Google”.

When you visit a page on our website that contains a Google login function, your browser establishes a direct connection to Google's servers. The content of the login button is sent directly to your browser by Google and integrated into the page. Through this integration, Google receives the information that your browser has accessed the corresponding page on our website, even if you do not have a Google profile or are not currently logged in to Google.

This information (including your IP address) is transmitted from your browser directly to a Google server and stored there; this may also involve transmission to the servers of Google LLC in the USA.

These data processing operations are carried out on the basis of Google's legitimate interest in displaying personalized advertising based on surfing behavior.

By using the Google login button on our website, you also have the option of logging in or registering on our website using your Google user data.

Only if you give your express consent prior to the registration process based on a corresponding notice about the exchange of data with Google, we will receive the general and publicly accessible information stored in your profile when you use the Google button from Google, depending on your personal data protection settings with Google. This information includes the user ID, name, profile picture, age and gender.

We would like to point out that following changes to Google's privacy policy and terms of use, your profile pictures, your friends' user IDs and your friends list may also be transferred if you give your consent if these have been marked as "public" in your privacy settings on Google. The data transmitted by Google is stored and processed by us to create a user account with the necessary data (title, first name, last name, address details, country, email address, date of birth) if you have given Google permission to do so. Conversely, we can transfer data (e.g. information about your surfing or purchasing behavior) to your Google profile based on your consent.

The consent granted can be revoked at any time by sending a message to the person responsible named at the beginning of this data protection declaration.

For information on the purpose and scope of data collection and the further processing and use of data by Google, as well as your rights and setting options to protect your privacy, please refer to Google’s privacy policy: https://policies.google.com/privacy ?hl=de &gl=de

The terms of use for using “Google Sign-In” can be viewed here: https://policies.google.com/terms

If you do not want Google to assign the data collected via our website directly to your Google profile, you must log out of Google before visiting our website. You can also completely prevent the loading of Google plugins using add-ons for your browser, e.g. with "Adblock Plus" ( https://adblockplus.org /de / ).

For the transmission of data to the USA, the provider relies on standard contractual clauses of the Federal Data Protection and Information Commissioner (FDPIC), which are intended to ensure compliance with the Swiss data protection level.

Further information on Google’s privacy policy can be found here: https://business.safety.google /intl /de /privacy /

8) Use of your data for direct marketing purposes

8.1 Registration for our email newsletter

By providing your personal data, you agree that we may use this data to send you newsletters.

We save your IP address entered by your Internet service provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later date. The data we collect when you register for the newsletter is used exclusively for the purposes of advertising in the newsletter. You can unsubscribe from the newsletter at any time using the link provided for this purpose in the newsletter or by sending us a corresponding message. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list unless we can prove an overriding interest in further processing within the meaning of Art. 31 Para. 2 DSG or a justification under the law.

8.2 Klaviyo

Our e-mail newsletter is sent via this provider: Klaviyo, Inc., 125 Summer St., Ste 600, Boston, MA 02110, USA

Based on our legitimate interest in effective and user-friendly newsletter marketing, we pass on the data you provided when registering for the newsletter to this provider in accordance with Art. 6 (1) (f) GDPR so that they can send the newsletter on our behalf.

Subject to your express consent in accordance with Art. 6 Paragraph 1 Letter a of GDPR, the provider also carries out a statistical evaluation of the success of newsletter campaigns using web beacons or tracking pixels in the emails sent, which can measure opening rates and specific interactions with the content of the newsletter. In doing so, end device information (e.g. time of access, IP address, browser type and operating system) is also collected and evaluated, but not merged with other data sets.

You can revoke your consent to newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider that protects the data of our website visitors and prohibits the transfer to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European data protection level on the basis of an adequacy decision of the European Commission.

9) Data processing for order processing

9.1 The personal data we collect will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment details to the commissioned credit institution as part of the payment processing, insofar as this is necessary for the payment processing. If special service providers are used to process the order, we will inform you explicitly about this below.

9.2 In order to fulfil our contractual obligations to our customers, we work with external shipping partners. We pass on your name and delivery address to a shipping partner selected by us exclusively for the purpose of delivering the goods.

9.3 Use of payment service providers (payment services)

- Paypal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment in installments" via PayPal, we pass on your payment data to PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment processing. The data is only passed on to the extent that this is necessary for the payment processing.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be passed on to credit agencies on the basis of PayPal's legitimate interest in determining your ability to pay. PayPal uses the result of the credit check in relation to the statistical probability of default for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values ​​(so-called score values). Insofar as score values ​​are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values ​​includes, among other things, but not exclusively, address data. For further information on data protection, including on the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com /de /webapps /mpp /ua /privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.
- PowerPay

Online payment methods from the following provider are available on this website: MF Group AG, Am Bohl 6, 9004 St. Gallen, Switzerland

If you select a payment method from the provider that requires you to pay in advance (such as credit card payment), the payment details you provided during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order will be passed on to the provider in accordance with Art. 6 (1) (b) GDPR. In this case, your data will be passed on exclusively for the purpose of processing the payment with the provider and only to the extent that it is necessary for this purpose.

If you select a payment method where the provider makes an advance payment (e.g. purchase on account, installment plan or direct debit), you will also be asked to provide certain personal data (first and last name, street, house number, postcode, city, date of birth, email address, telephone number, if applicable, data on an alternative payment method) during the ordering process.

In order to protect our legitimate interest in determining the solvency of our customers, we will forward this data to the provider for the purpose of a credit check in accordance with Art. 6 Paragraph 1 Letter f of GDPR. The provider will check on the basis of the personal data you provide and other data (such as shopping cart, invoice amount, order history, payment experience) whether the payment option you have selected can be granted with regard to payment and/or default risks.

The credit report may contain probability values ​​(so-called score values). If score values ​​are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values ​​includes, among other things, but not exclusively, address data.

You can object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may still be entitled to process your personal data if this is necessary for the contractual payment processing.
- Shopify Payments

One or more online payment methods from the following provider are available on this website: Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

If you select a payment method from the provider that requires you to pay in advance (such as credit card payment), the payment details you provided during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order will be passed on to the provider in accordance with Art. 6 (1) (b) GDPR. In this case, your data will be passed on exclusively for the purpose of processing the payment with the provider and only to the extent that it is necessary for this purpose.
- TWINT
If you choose a payment method from the payment service provider "TWINT", the payment will be processed via the payment service provider TWINT AG (Stauffacherstrasse 31, CH-8004 Zurich, hereinafter "TWINT"), to whom we will pass on the information you provided during the ordering process, along with information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number). Your data will be passed on exclusively for the purpose of payment processing with the payment service provider TWINT and only to the extent that it is necessary for this purpose.

9.4 Conducting credit checks

- General debtor and debt collection service
If we make advance payments (e.g. delivery on account), we reserve the right to carry out a credit check based on mathematical-statistical procedures in order to protect our legitimate interest in determining the solvency of our customers. We transmit the personal data required for a credit check to the following service provider in accordance with Art. 6 Para. 1 lit. f GDPR:
Allgemeiner Debitoren- und Inkassodienst GmbH
Eduard-Pestel-Str. 7
49080 Osnabrück
The credit report may contain probability values ​​(so-called score values). If score values ​​are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values ​​includes, among other things, but not exclusively, address data. We use the result of the credit check in relation to the statistical probability of default for the purpose of deciding on the establishment, implementation or termination of a contractual relationship.
You can object to this processing of your data at any time by sending a message to the person responsible for data processing or to the aforementioned credit agency. However, we may still be entitled to process your personal data if this is necessary for the contractual payment processing.

10) Contacting us to remind you of your review

10.1 Loox

For review reminders we use the services of the following provider: Loox Online Ltd., Rehov Har Sinai 2, 6581602 Tel Aviv-Yafo, Israel

Only on the basis of your express consent will we transmit your email address and, if applicable, other customer data to the provider so that they can contact you by email with a review reminder.

You can revoke your consent to us or the provider at any time with future effect.

We have concluded an order processing contract with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

10.2 Review reminder by Trustpilot

If you have given us your express consent to do so during or after your order, we will transmit your email address to the Trustpilot rating platform of Trustpilot A/S, Pilestræde 58, 1112 Copenhagen K, Denmark (www.trustpilot.com) so that they can send you a rating reminder by email.

You can revoke your consent at any time by sending a message to us or to the rating platform.

We have concluded an order processing contract with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

11) Online Marketing

Google Marketing Platform

This website uses “Google Marketing Platform”, a service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

The service uses cookies to display ads that are relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same ads multiple times. Google uses a cookie ID to record which ads are displayed in which browser and can thus prevent them from being displayed multiple times.

In addition, the service can use cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, when a user sees a Google-based ad and later visits the advertiser's website using the same browser and makes a purchase there. According to Google, these cookies do not contain any personal information.
The information generated by the cookie and/or web beacon (including your IP address) about your use of this website is usually transferred to a Google server and stored there; this may also involve transmission to the servers of Google LLC in the USA.

Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the scope and further use of the data collected through the use of this tool by Google and therefore inform you according to our level of knowledge: By integrating "Google Marketing Platform", Google receives the information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will find out and save your IP address.

If you wish to object to participation in this tracking process, you can deactivate cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com, https://www.google.de/settings/ads , although this setting will be deleted if you delete your cookies. Alternatively, you can find out more about the use of cookies and make settings for this at the Digital Advertising Alliance at www.aboutads.info. Finally, you can set your browser so that you are informed about the use of cookies and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. If you do not accept cookies, the functionality of our website may be restricted.

For the transmission of data to the USA, the provider relies on standard contractual clauses of the Federal Data Protection and Information Commissioner (FDPIC), which are intended to ensure compliance with the Swiss data protection level.

You can find further information about Google’s privacy policy at the following internet address: https://business.safety.google /intl /de /privacy / and https://www.google.de/policies/privacy/

12) Retargeting/ Remarketing/ Recommendation Advertising

Google Ads Remarketing

Our website uses the functions of Google Ads Remarketing, with which we advertise this website in Google search results and on third-party websites. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). For this purpose, Google places a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit.

Any further data processing will only take place if you have given Google your consent to link your internet and app browsing history to your Google account and to use information from your Google account to personalize ads that you view on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google will temporarily link your personal data to Google Analytics data to create target groups. When using Google Ads Remarketing, personal data may also be transferred to Google LLC servers in the USA.

You can permanently deactivate the setting of cookies for advertising preferences by downloading and installing the browser plug-in available under the following link: https://support.google.com /ads /answer /7395996 ?

Alternatively, you can find out more about the use of cookies and change the settings at the Digital Advertising Alliance at www.aboutads.info. Finally, you can set your browser so that you are informed about the use of cookies and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. If you do not accept cookies, the functionality of our website may be restricted.

We have concluded an order processing contract with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

For the transmission of data to the USA, the provider relies on standard contractual clauses of the Federal Data Protection and Information Commissioner (FDPIC), which are intended to ensure compliance with the Swiss data protection level.

Further information and the privacy policy regarding advertising and Google can be found here: https://business.safety.google /intl /de /privacy / and https://www.google.com/policies/technologies/ads/

Meta Pixel

This website uses the “Meta Pixel” of Meta Platforms Ireland Limited, 4 Grand Canal Quare, Dublin 2, Ireland (“Meta”). This allows the behavior of users to be tracked after they have seen or clicked on a Facebook and/or Instagram ad. This process is used to evaluate the effectiveness of the ads for statistical and market research purposes and can help to optimize future advertising measures.

The data collected is anonymous to us, so we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Meta so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes, in accordance with the Meta data usage policy ( https://www.facebook.com/about/privacy/ ). You can allow Meta and its partners to place advertisements on and outside of Facebook and/or Instagram. A cookie may also be stored on your computer for these purposes.

This may also result in personal data being transferred to the servers of Meta Platforms Inc. in the USA.

To disable the use of cookies on your computer, you can set your Internet browser so that no more cookies can be stored on your computer in the future or cookies that have already been stored are deleted. However, disabling all cookies may mean that some functions on our website can no longer be carried out. You can also disable the use of cookies by third parties such as Meta on the following Digital Advertising Alliance website: https://www.aboutads.info/choices/

We have concluded an order processing contract with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

For the transmission of data to the USA, the provider relies on standard contractual clauses of the Federal Data Protection and Information Commissioner (FDPIC), which are intended to ensure compliance with the Swiss data protection level.

13) Rights of the data subject

The applicable data protection law grants you the following data subject rights (rights to information and intervention) vis-à-vis the controller with regard to the processing of your personal data, whereby reference is made to the legal basis stated for the respective conditions for exercising them:

  • Right to information according to Art. 25 DSG
  • Right to data disclosure or transfer in accordance with Art. 28 DSG
  • Right to rectification according to Art. 32 para. 1 DSG

14) Duration of storage of personal data

The duration for which personal data is stored is determined based on the respective legal basis, the purpose of the processing and – if applicable – also on the respective statutory retention period (e.g. retention periods under the law of obligations).

When personal data is processed on the basis of an explicit consent, the data concerned will be stored until you withdraw your consent.

If there are statutory retention periods for data, this data will be retained for the legally stipulated period.

Furthermore, personal data will be processed as long as you do not expressly prohibit the processing, unless we can prove an overriding interest in further processing within the meaning of Art. 31 Para. 2 DSG or a justification under the law.